When you shop at Hangmatta you always have a 30-day right of exchange or open purchase. Please note that it is sufficient to notify us that you want to exercise your right of withdrawal within 30 days of receiving the goods. It is important that you include your order number when returning your item so that we can handle your case.

We follow the Swedish Consumer Agency's rules and guidelines for e-commerce. ( more info here ). If you have any questions about your item or your purchase, please email or call us and we will help you.

How do I make a return?

If for some reason you want to return your item, that's perfectly fine. You always have a 30-day money-back guarantee. You are responsible for the return shipping when returning. If you use the enclosed return label, we will charge SEK 56 for the shipping , this will be done in connection with the refund of your return. It is the easiest and cheapest way to return. Don't forget to send your order number when returning so we can handle your case.

Please note that the product and the packaging must be in essentially unchanged condition. The product must be unused and undamaged.

To make it easier when making returns, you can now also pause your invoice by logging in directly to Klarna's website . Once we have processed your return, Klarna will refund your money if you have already paid your invoice. It is your responsibility as a customer to pause the invoice. Hammatta takes no responsibility for any reminder fees.

As soon as we have received and processed your return, your existing invoice on Klarna will be corrected. If you used our enclosed return label, SEK 56 will remain on your invoice.

If the item is not in its original condition upon return, the return will not be accepted. You will then be charged for the item, which we will not be able to resell.

Do I have to use your return label when returning?

No, you do not have to use our return label. It is a service to make the process easier for you as a customer. If you want to arrange the return yourself, that is fine. Visit your local PostNord representative and send the item to:

Hammock - Norhult Sweden AB

Box 110 57

100 61 STOCKHOLM

Can I return items from different orders in the same package?

Yes, it is possible to put items from different orders in one and the same return package, each 56 SEK. Then include both picking lists/order numbers for both orders so we know which orders you are returning, otherwise we cannot register your returns correctly. It must be clear that you are returning multiple orders in the same package!

When will I receive my refund?

As soon as you have received a return confirmation to your email, the process for your refund will start. In order for you to be refunded, your return needs to be approved. In order for the return to be approved, all product labels and tags must be still attached, it must be in an unchanged condition and in its original packaging. If you have made a return, go to “my Klarna” and pause your invoice. You can find the login page here . Then you do not risk receiving any reminders or the like. You can also call Klarna customer service if you have any questions about your invoice: 08-120 120 10

Can I change the delivery address?

We pack and ship all orders quickly, so if you want to change your address, you must contact us immediately. You can change the address on your order as long as we have not shipped it. Write an email to info@hangmatta.com and we will help you as soon as we can!

Can I change?

Exchanges can be made for the same value or cheaper than your return. If the item is cheaper, the difference will be refunded to your bank account. If the item is more expensive, the exchange will not be approved due to customer security. Free shipping applies to exchanges. Please note that this only applies when using the enclosed return label. In the case of exchanges, the new item will be sent back to you free of charge when we have received your return, not before.

Please note that the item and the packaging must be in essentially unchanged condition. The item must be unused, clean and undamaged.